Company: Pour l’Amour des Chiens – NEQ: 2279721312 Address: 3688 Mentana, Montreal, PQ, H2L 3R3
RESPONSIBLE PERSON
For any questions regarding this privacy policy or your personal information, contact:
Riannon Horan Personal Information Protection Officer Pour l’Amour des Chiens Contact Information: Phone: 514-534-0469 Email: info@pourlamourdeschiens.com Website: www.pourlamourdeschiens.com
This policy is written in clear and simple terms to ensure your understanding of our practices regarding your personal information.
INTRODUCTION
At Pour l’Amour des Chiens, we respect your privacy and are committed to protecting your personal information in accordance with Quebec’s Act Respecting the Protection of Personal Information in the Private Sector.
This privacy policy explains how we collect, use, store, and protect your personal information when you use our services.
COLLECTION OF YOUR PERSONAL INFORMATION
2.1 Collection Methods
We collect your personal information through the following technological means:
● Phone calls: Notes taken during conversations with our representatives
● Emails: Communications sent to our company or employees
● Online forms: Intake forms available on our website
● Website: Cookies and browsing data
● Appointments: Information gathered during consultations
2.2 Technology Partners
Our partners who have access to your data to provide us with services:
● Yocale: Our web service provider for data management (access for technical management purposes only, not for data usage)
PERSONAL INFORMATION COLLECTED
3.1 Types of Information
We collect the following personal information, including but not limited to:
Identification Information:
● First and last name
● Complete postal address
● Phone number
● Email address
Information Related to Your Animal:
● Dog’s name
● Breed, age, and characteristics
● Behavioral history
● Specific needs
Technical Information:
● IP address (if you visit our website)
● Browsing data on our site
● Connection cookies
3.2 Consent to Collection
By using our services, you consent to Pour l’Amour des Chiens collecting the personal information mentioned above.
3.3 Ways to Refuse Collection
You can refuse certain types of collection:
● Website: Disable cookies in your browser (some features may be limited)
● Communications: Request to receive only essential service communications
● Optional data: Refuse to provide information not essential to service delivery
USE OF YOUR PERSONAL INFORMATION
4.1 Purposes of Collection
We use your personal information only within the framework of our relationship with you for:
● Consultation follow-up: Maintaining a record of your appointments and your dog’s progress
● Communications: Contacting you regarding appointments, follow-ups, and questions
● Commercial offers: Informing you about our services and Pour l’Amour des Chiens promotions
● Administrative management: Billing, scheduling, and service management
4.2 Minimization Principle
Information collected will be kept to the minimum necessary to achieve the purposes mentioned above.
COMMUNICATION AND ACCESS TO INFORMATION
5.1 People with Access in Our Organization
Categories of people with access to your personal information:
● Owners and managers of Pour l’Amour des Chiens
● Employees directly involved in providing services to your dog
● Administrative staff responsible for scheduling and billing
5.2 Communication to Third Parties
We do not distribute your personal information to third parties, except:
● With your express consent for a specific purpose
● Yocale: Our web provider who has access to data for technical management purposes only (no commercial use)
● Legal obligations: If required by law or court order
5.3 Transmission Outside Quebec
Your personal information may be stored on Yocale’s servers, which may be located outside Quebec. This data remains protected according to appropriate security standards.
SECURITY AND RETENTION
6.1 Security Measures
We take appropriate measures to secure your personal information:
Physical Measures:
● Secure premises and restricted access to files
● Secure filing of paper documents
Technological Measures:
● Encryption of electronic communications
● Secure passwords and controlled system access
● Secure data backups
Administrative Measures:
● Staff training on personal information protection
● Internal information security policies
● Supervision of information access
6.2 Retention and Destruction
We commit to keeping your personal information securely and destroying it after a period of 7 years following the end of our business relationship, or according to applicable legal requirements.
YOUR RIGHTS
7.1 Right of Access
As provided by law, you have the right to request what personal information is held by Pour l’Amour des Chiens. We commit to responding to such requests within reasonable timeframes, generally within 30 days.
7.2 Right of Rectification
You can request rectification of your personal information if it is inaccurate, incomplete, or ambiguous. We will make necessary corrections promptly.
7.3 Withdrawal of Consent
You can withdraw your consent at any time, subject to certain limitations:
● Withdrawal cannot be retroactive for uses already made in accordance with consent given
● Certain information may remain necessary to fulfill our legal obligations
● Withdrawal of consent may affect our ability to provide you with certain services
7.4 How to Exercise Your Rights
To exercise your rights, contact us:
● Email: [insert email address]
● Phone: [insert number]
● Address: [insert postal address]
COOKIES
8.1 Use of Cookies
Our website uses cookies to:
● Improve your browsing experience
● Analyze site usage (anonymized data)
● Maintain your session preferences
8.2 Cookie Management
You can manage or disable cookies through your browser settings. However, some site features may be limited.
COMPLAINTS AND CONCERNS
9.1 Internal Process
If you have questions or concerns about this policy or our practices:
Contact us directly at the coordinates mentioned above
We will respond within a reasonable timeframe to resolve your concern
If necessary, we will take corrective measures
9.2 External Recourse
You also have the right to file a complaint with:
Commission d’accès à l’information du Québec
● Phone: 1 888 528-7741
● Website: www.cai.gouv.qc.ca
● Address: 525, boul. René-Lévesque Est, bureau 2.36, Québec (Québec) G1R 5S9
MODIFICATIONS TO THIS POLICY
We may modify this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to you by email or notice on our website.
The most recent version will always be available on our website with the last update date.